Computer & Printer Repair

The following is the process to be followed to obtain hardware repair of computers and printers.

• Obtain correct account number to charge for the repair.***(see below)
• Fill out the UT Information Technology Services Administrative Computing Computer Repair Form.
• Note that you must authenticate with your UTEID to access the form.
• The Help Desk cannot make repairs or fill out and submit the form. The faculty or staff member should fill out the form and submit it making themselves the contact for the repair. If the faculty or staff member does not know whether it is a hardware repair problem or not, they should contact the Help Desk at 471-9657, or email helpdesk@me.utexas.edu.

Faculty and Graduate Student printers in offices/labs:   Faculty member should have the account number to charge.

ME Administrative Printers in Staff offices:   Contact Kathryn Samec for the account number to charge.

METER printers:   Contact Peggy Berry for account number to charge.

Other Resources:

• Cockrell School of Engineering Information Technology Group
• UT Austin Information Technology Resource Central
• UT Austin Computer Sales & Repair Central
• AppleCare Customer Support