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Empathic Design (Extreme
Experience Design)
Summary:
The objective of this project is to establish a
structured conceptual design methodology—Extreme Experience Design (EED)—that
stimulates innovation of breakthrough products by engaging designers in
extreme experiences as part of concept generation. Extreme
experiences expose the designer(s) to modified physical usage
environments (e.g., moisture or noise) or altered means of interacting
with the product physically, cognitively, or sensorially (e.g., limited
dexterity via gloves or limited hearing via earplugs). These experiences
are designed to help designers empathize with customers under a variety
of conditions, and thereby design for the types of context-related
latent needs that lead to breakthrough products. A series of experiments
is planned to design and refine the EED methodology, to investigate its
effectiveness, and to better understand how a designer’s pre-ideation
experiences affect the results of conceptual design. A two-phased Design
of Experiments approach will be used to test the effectiveness of the
EED methodology. The first phase will be designed to investigate the
impact of extreme experiences and designer-prototype
interaction—together and separately—on the outcomes of the conceptual
design process. The second phase will be designed to investigate more
closely whether different types of extreme experiences lead to different
types of innovation.
Collaborator:
Katja Holtta-Otto (UMass-Dartmouth)
Students:
Matthew Saunders
Sponsor:
National Science
Foundation
Related
Publications:
Saunders, M. N., C. C. Seepersad and K. Holtta-Otto, 2009, "The
Characteristics of Innovative, Mechanical Products," ASME IDETC
Design Theory and Methodology Conference, San Diego, CA, Paper
Number: DETC2009-87382.
Lin, J. and C. C. Seepersad, 2007, "Empathic
Lead Users: The Effects of Extraordinary User Experiences on Customer
Needs Analysis and Product Redesign," ASME IDETC/CIE Design Theory
and Methodology Conference, Las Vegas, NV. Paper Number:
DETC2007-35302.
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